New Castle County Alarm Registration

The New Castle County Police Department requires homeowners to register their alarm systems with them. Similar programs exist in the City of Wilmington and the City of Newark.

Why was the False Alarm Reduction Program developed?

Through the implementation of this ordinance the reduction of false alarms has allowed the police officers more time to handle calls for service and become proactive in the communities of New Castle County.  At the program’s inception there were an average of 13,000 false alarms per year and a response time of approximately 25 minutes, the New Castle County Police were losing over 300,000 minutes (or 5000 hours) of officer time every year to false alarms.  This is the equivalent of 2.5 officers spending and entire year working on false alarms.  It had been shown that with implementation of a false alarm ordinance, false alarms could be cut by up to 40%.  That means that the New Castle County Police would get back about 130,000 minutes (or 2166 hours) of actual police time.

Do I have to register my alarm?

Yes.  No alarm user shall operate or cause to be operated, an alarm system without a valid alarm registration.  Failure to do so may result in a penalty.

Ordinance Summary

No alarm user shall cause, allow, or permit the alarm system to give three (3) or more false alarms in a twelve (12) month period.
Each violation of this Section shall be penalized as follows:
For the third false alarm within a twelve (12) month period, by a civil penalty of one hundred dollars ($100.00).
For the fourth false alarm within a twelve (12) month period, by a civil penalty of two hundred dollars ($200.00).
For the fifth and any subsequent false alarms within a twelve (12) month period, by a civil penalty of two hundred fifty dollars ($250.00).
In addition, any person operating a non-registered alarm system will be subject to a civil penalty of fifty dollars ($50.00) for each false alarm in addition to any other civil penalties. The alarm administrator may waive this additional civil penalty for a non-registered system if the alarm user submits an application for alarm registration within ten (10) days after notification of such violation.
If cancellation occurs prior to law enforcement authority arriving at the scene, this is not a false alarm for the purpose of civil penalties, and no civil penalties will be assessed.
View the full text of the ordinance at the County Municode site.

Residents and business owners can  register their alarm systems through Cry Wolf, the vendor selected by the New Castle County Police to administer the program. Registration is free and is available through a secure website at http://www.crywolf.us/newcastlede.

 In addition to online alarm registration and administration, the website offers information about the false alarm law, answers to frequently asked questions, false alarm reduction tips, payment of fines and more.  

Any questions or further information regarding the registration process and applicable fines should be directed to Cry Wolf at 866-839-2731

As a courtesy, Burns & McBride registers those customers whose systems they have installed. Once registered the homeowner will receive a registration confirmation showing their system number. They will also receive a password to the system via e-mail. They can access the system at any time using their e-mail as a login and their password.

About Burns & McBride

Our job is to provide essential services to homeowners. one of those essential services is home security and automation. We provide affordable home automation to help protect families, allow them to use energy more wisely and simplify their lives.The Burns & McBride Smart, Safe Home system uses Z-wave technology to tie things like locks, thermostats and lights together so that you can control them whether you are home or away. Burns & McBride has been providing essential home services since 1949. To learn more about Burns & McBride’s Smart, Safe Home can help you – callus at 302-656-5110 or visit our website at www.burnsandmcbride.com

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