Category Archives: Home Security

June 19, 2012 · 8:15 pm

Non-Emergency Events


Know what is going on in your home, even when you’re not there.

Alarm systems have always been about blaring sirens, monitoring stations, and physical home protection. What about the little things? The things that don’t need a phone call from the monitoring station, or a visit from the police. Burns & McBride has a way for you to stay on top of things that are going on in your home, even when you’re not home with our Non-Emergency events notifications.

How can I use these notifications?

Lets say that you have a liquor cabinet in your house that you don’t want your children getting into. You can put a sensor on that cabinet (perhaps a recessed sensor) and whenever that cabinet is opened you will get a text message saying what has happened. Then you can call and ask Johnny what exactly he is doing with that bottle.

Or how about if the garage door was left open? With a tilt sensor, you could receive a message.

Or maybe you have an elderly parent that is not quite ready to give up their independent lifestyle, and you want to check up on them without being obtrusive. We can install a motion sensor in the living room, and set a notification to be sent to your phone if nothing moves in front of that motion sensor by say, 9 am. Maybe Mom is just sleeping late, or maybe she has fallen. If nothing passes in front of the sensor you will get a text message telling you that you should give Mom a call and see if she is okay.

What a great way to protect yourself and those whom you love.

Would you like to add Non-Emergency Events?

If you would like to set up Non-Emergency events, contact us at 302-656-5110 and we can aid you in adding this functionality to your Burns & McBride Smart, Safe Home Go!Control system.

About Burns & McBride

Our job is to provide essential services to homeowners. one of those essential services is home security and automation. We provide affordable home automation to help protect families, allow them to use energy more wisely and simplify their lives.The Burns & McBride Smart, Safe Home system uses Z-wave technology to tie things like locks, thermostats and lights together so that you can control them whether you are home or away. Burns & McBride has been providing essential home services since 1949. To learn more about Burns & McBride’s Smart, Safe Home can help you – callus at 302-656-5110 or visit our website at www.burnsandmcbride.com

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June 17, 2012 · 1:25 am

What is Two Way Voice and Why Do I Need It?


Two Way Voice is Vital, it reduces false alarms and can lead to verified, faster police response times.

Traditional alarm systems work the following way:

  1. Alarm is triggered
  2. Alarm system seizes control of the phone line
  3. After at least 30 seconds (CP01 standard) the alarm system will dial out to the monitoring center and complete the “handshake”
  4. event ually the monitoring station will receive all the information and attempt to call back the premise on the premise’s land line.

Typically the burglar or home intruder do not answer the telephone call (go figure). The monitoring center next calls the police and informs them that an alarm is going off but they could not verify if it is an actual intruder because no one answered the phone call.

Two Way Voice is different, Especially Two Way Voice by Burns & McBride.

Two Way Voice allows the central station to communicate through a speaker phone built into the Go!Control alarm panel only after an alarm has been triggered. It allows our Central Station operators to instantly talk to you through the alarm panel and to hear what is going on inside the house if you are not home. We have heard footsteps, movement, rummaging, glass shattering, and even people screaming. When we hear any type of movement inside the house we then verify to the police that this alarm call is a “crime in progress” which they love. Police often respond very quickly with a higher priority to verified alarms opposed to unverified alarm calls because 98% of all alarm calls are false. In fact, many cities have enacted verified alarm policies where they refuse to respond to a unverified alarm signal.

Burns & McBride’s Two Way Voice is even better. We use Two Way Voice over the cellular network. Most companies that provide Two Way Voice provide it only over the telephone (POTS) line. This is great until your phone line is cut or tampered with not only disabling your Two Way voice but also disabling your whole alarm system.

Two way voice is a standard feature of the Burns & McBride Smart, Safe home system. Just one more way that our Smart, Safe Home helps you and your family.

Other security dealers offer two way voice but it is normally not a standard feature. Here is a video from one of those companies which does a good job of explaining the benefits of two way voice.

About Burns & McBride

Our job is to provide essential services to homeowners. one of those essential services is home security and automation. We provide affordable home automation to help protect families, allow them to use energy more wisely and simplify their lives.The Burns & McBride Smart, Safe Home system uses Z-wave technology to tie things like locks, thermostats and lights together so that you can control them whether you are home or away. Burns & McBride has been providing essential home services since 1949. To learn more about Burns & McBride’s Smart, Safe Home can help you – callus at 302-656-5110 or visit our website at www.burnsandmcbride.com

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June 17, 2012 · 1:08 am

New Castle County Alarm Registration


The New Castle County Police Department requires homeowners to register their alarm systems with them. Similar programs exist in the City of Wilmington and the City of Newark.

Why was the False Alarm Reduction Program developed?

Through the implementation of this ordinance the reduction of false alarms has allowed the police officers more time to handle calls for service and become proactive in the communities of New Castle County.  At the program’s inception there were an average of 13,000 false alarms per year and a response time of approximately 25 minutes, the New Castle County Police were losing over 300,000 minutes (or 5000 hours) of officer time every year to false alarms.  This is the equivalent of 2.5 officers spending and entire year working on false alarms.  It had been shown that with implementation of a false alarm ordinance, false alarms could be cut by up to 40%.  That means that the New Castle County Police would get back about 130,000 minutes (or 2166 hours) of actual police time.

Do I have to register my alarm?

Yes.  No alarm user shall operate or cause to be operated, an alarm system without a valid alarm registration.  Failure to do so may result in a penalty.

Ordinance Summary

No alarm user shall cause, allow, or permit the alarm system to give three (3) or more false alarms in a twelve (12) month period.
Each violation of this Section shall be penalized as follows:
For the third false alarm within a twelve (12) month period, by a civil penalty of one hundred dollars ($100.00).
For the fourth false alarm within a twelve (12) month period, by a civil penalty of two hundred dollars ($200.00).
For the fifth and any subsequent false alarms within a twelve (12) month period, by a civil penalty of two hundred fifty dollars ($250.00).
In addition, any person operating a non-registered alarm system will be subject to a civil penalty of fifty dollars ($50.00) for each false alarm in addition to any other civil penalties. The alarm administrator may waive this additional civil penalty for a non-registered system if the alarm user submits an application for alarm registration within ten (10) days after notification of such violation.
If cancellation occurs prior to law enforcement authority arriving at the scene, this is not a false alarm for the purpose of civil penalties, and no civil penalties will be assessed.
View the full text of the ordinance at the County Municode site.

Residents and business owners can  register their alarm systems through Cry Wolf, the vendor selected by the New Castle County Police to administer the program. Registration is free and is available through a secure website at http://www.crywolf.us/newcastlede.

 In addition to online alarm registration and administration, the website offers information about the false alarm law, answers to frequently asked questions, false alarm reduction tips, payment of fines and more.  

Any questions or further information regarding the registration process and applicable fines should be directed to Cry Wolf at 866-839-2731

As a courtesy, Burns & McBride registers those customers whose systems they have installed. Once registered the homeowner will receive a registration confirmation showing their system number. They will also receive a password to the system via e-mail. They can access the system at any time using their e-mail as a login and their password.

About Burns & McBride

Our job is to provide essential services to homeowners. one of those essential services is home security and automation. We provide affordable home automation to help protect families, allow them to use energy more wisely and simplify their lives.The Burns & McBride Smart, Safe Home system uses Z-wave technology to tie things like locks, thermostats and lights together so that you can control them whether you are home or away. Burns & McBride has been providing essential home services since 1949. To learn more about Burns & McBride’s Smart, Safe Home can help you – callus at 302-656-5110 or visit our website at www.burnsandmcbride.com

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June 17, 2012 · 12:51 am

Delaware “Cry Wolf” Program RequiresSystem Registration


On June 10, 2012, The Delaware State Police will begin administering the State’s  False Alarm Reduction Program, which was enacted by legislation to encourage alarm users to maintain operational reliability, promote proper use of alarm systems and reduce the amount of false alarms that law enforcement officers respond to. False alarms are a costly and a major public safety concern as they divert law enforcement resources from crimes in progress, other real emergencies, and time spent on routine patrol.

Delaware Law-Title 24 Chapter 12 –False Alarms requires all residents and business owners throughout the State to register their alarms systems. The initial registration period began May 17, 2012 when all security systems and protective service industry professionals were notified by the Delaware State Police Professional Licensing Section to inform all customers and clients of the need to register their alarm systems.

The Delaware State Police initial focus is only on those businesses and residences within the State Police jurisdiction. Wilmington, New Castle County and Newark implemented this program in their jurisdictions more than four years ago. Other municipalities could become part of this false alarm reduction program in the future.

The first three instances of a false alarm will not incur a fine. For the fourth false alarm a $50 civil penalty will be assessed, fifth false alarm $75 civil penalty, followed by a $100 penalty for a sixth false alarm. The seventh false alarm or any thereafter within a calendar year will be subject to a $250 civil penalty for each offense. If Troopers respond to an alarm that has not been registered, the alarm user will have thirty (30) days to register the alarm or a $50 fine will be assessed.

Residents and business owners can continue to register their alarm systems through Cry Wolf, the vendor selected by the Delaware State Police to administer the program. Registration is free and is available through a secure website at https://www.crywolf.us/delaware. In addition to online alarm registration and administration, the website offers information about the false alarm law, answers to frequently asked questions, false alarm reduction tips, payment of fines and more.  

Any questions or further information regarding the registration process and applicable fines should be directed to Cry Wolf at 877-665-29279.

As a courtesy, Burns & McBride registers those customers whose systems they have installed. Once registered the homeowner will receive a registration confirmation showing their system number. They will also receive a password to the system via e-mail. They can access the system at any time using their e-mail as a login and their password.

About Burns & McBride

Our job is to provide essential services to homeowners. one of those essential services is home security and automation. We provide affordable home automation to help protect families, allow them to use energy more wisely and simplify their lives.The Burns & McBride Smart, Safe Home system uses Z-wave technology to tie things like locks, thermostats and lights together so that you can control them whether you are home or away. Burns & McBride has been providing essential home services since 1949. To learn more about Burns & McBride’s Smart, Safe Home can help you – callus at 302-656-5110 or visit our website at www.burnsandmcbride.com

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