Kwikset electro-mechanical locks feature wireless connectivity using Z-Wave. Z-Wave enables the door lock to wirelessly communicate with other devices in the home such as 2GIG’s Go!Control Wireless Alarm.

Installation

Z-Wave locks are LOW POWER devices and must be learned in within 12 inches of the Z-wave controller so that all encrypted data is passed between the lock and the controller. This will insure that the lock is successfully registered.  The inclusion or ADD process should be performed as follows:

1. Install the keypad portion on the exterior of the door and pass the wiring harness through the deadbolt or lever set hole in the door on the UNDERSIDE of the latch
2. Place the wire through the appropriate hole in the back-plate per the included installation instructions
3. Mount the steel back-plate to the interior section of the door and install the two bolts that will sandwich the keypad and back-plate to the door
4. BEFORE plugging in the wiring harness, take the INTERIOR SECTION of the lock that houses the Z-wave card and the battery pack over to the installed Z-wave controller for local programming
5. Install the battery pack and wait 10 seconds for the beeps to complete
6. Place the controller into “ADD DEVICE” mode
7. Hold the interior section of the lock within 12 inches of the controller
8. Press the top left little white button on the rear of the lock for 1 second and the red light on the Z-wave card should illuminate through the paper labeling
9. Once the lock is successfully added and shows up on the controllers display, KEEP THE LOCK WITHIN 12 INCHES of the controller for 60 seconds. This will allow for all of the locks data and encryption information to be successfully passed to the controller.
10. After 60 seconds, install the INTERIOR SECTION of the lock by attaching the wiring harness and installing the two screws that secure it to the back-plate
11. Perform a test of the lock by attempting to lock and unlock the lock via the controller or via alarm.com to confirm successful communication

Please keep in mind that Z-wave is a “Wireless mesh network” and that all Z-wave devices only have a typical range of 30 feet or less depending upon the homes construction and communication path.  It may be necessary for the installer to install a repeatable or beaming Z-wave device (lamp module) to assist in the communications path with the controller.  The more Z-wave devices installed in a home, the more robust the Z-wave network. This is true for locks, lights and thermostats and is not lock only specific.

Troubleshooting

The above process will prevent communication failures between the lock and the controller or erratic operation caused by the installation of a lock that hasn’t been fully programmed and completely recognized by the controller.

On occasion, a lock may fail to operate as designed or programmed because the data transmission during inclusion or “ADD DEVICE” was not 100% successful and the lock may be operating with a controller that does not completely recognize the data being transmitted by the lock.

Utilizing this information, as well as the previous technical bulletin, should help to eliminate most if not all Z-wave lock related issues that an installer may experience when in the field.

Should an installer have the issue described above and experience poor response, erratic operation or no operation, remove the interior section of the lock and take it over to the Z-wave controller.  Initiate a “REMOVE DEVICE” and then initiate an “ADD DEVICE” to reinstall the lock as outlined above to ensure proper and complete communication between the controller and the lock.

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