Category Archives: Installing and Mainaining

Delaware “Cry Wolf” Program RequiresSystem Registration


On June 10, 2012, The Delaware State Police will begin administering the State’s  False Alarm Reduction Program, which was enacted by legislation to encourage alarm users to maintain operational reliability, promote proper use of alarm systems and reduce the amount of false alarms that law enforcement officers respond to. False alarms are a costly and a major public safety concern as they divert law enforcement resources from crimes in progress, other real emergencies, and time spent on routine patrol.

Delaware Law-Title 24 Chapter 12 –False Alarms requires all residents and business owners throughout the State to register their alarms systems. The initial registration period began May 17, 2012 when all security systems and protective service industry professionals were notified by the Delaware State Police Professional Licensing Section to inform all customers and clients of the need to register their alarm systems.

The Delaware State Police initial focus is only on those businesses and residences within the State Police jurisdiction. Wilmington, New Castle County and Newark implemented this program in their jurisdictions more than four years ago. Other municipalities could become part of this false alarm reduction program in the future.

The first three instances of a false alarm will not incur a fine. For the fourth false alarm a $50 civil penalty will be assessed, fifth false alarm $75 civil penalty, followed by a $100 penalty for a sixth false alarm. The seventh false alarm or any thereafter within a calendar year will be subject to a $250 civil penalty for each offense. If Troopers respond to an alarm that has not been registered, the alarm user will have thirty (30) days to register the alarm or a $50 fine will be assessed.

Residents and business owners can continue to register their alarm systems through Cry Wolf, the vendor selected by the Delaware State Police to administer the program. Registration is free and is available through a secure website at https://www.crywolf.us/delaware. In addition to online alarm registration and administration, the website offers information about the false alarm law, answers to frequently asked questions, false alarm reduction tips, payment of fines and more.  

Any questions or further information regarding the registration process and applicable fines should be directed to Cry Wolf at 877-665-29279.

As a courtesy, Burns & McBride registers those customers whose systems they have installed. Once registered the homeowner will receive a registration confirmation showing their system number. They will also receive a password to the system via e-mail. They can access the system at any time using their e-mail as a login and their password.

About Burns & McBride

Our job is to provide essential services to homeowners. one of those essential services is home security and automation. We provide affordable home automation to help protect families, allow them to use energy more wisely and simplify their lives.The Burns & McBride Smart, Safe Home system uses Z-wave technology to tie things like locks, thermostats and lights together so that you can control them whether you are home or away. Burns & McBride has been providing essential home services since 1949. To learn more about Burns & McBride’s Smart, Safe Home can help you – callus at 302-656-5110 or visit our website at www.burnsandmcbride.com

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How would you like a reminder that you forgot to arm your system?


One of the biggest problem with any alarm system is that people forget to arm it when they leave home. All the benefits of energy management and home security are lost if no one turns the system on. How about if it could send you a note reminding you that you forgot to turn it on?

We are please to announce the launch of Geo-Services technology, powered by Alarm.com as a standard feature of our Smart, Safe Home system. This free service enhancement allows you to make “geo-fences” – radius’s  – around your home, through the use of an iPhone or Android device. The technology sends reminders to users’ iPhone or Android devices to arm their security systems when arriving in or leaving  the preset area or tells you that someone has left the area. You can even set up different sites – maybe work or your child’s school.

With industry technology evolving so quickly, there are many great services available to home security customers. Customers sometimes leave their homes unprotected even though they have a security system in place because they don’t arm it, putting them in harm’s way. This new feature and the convenient one touch app is another layer of protection for users. It is one more way to take advantage of technology simply and afford ably too make your life a little easier.

After creating the “geo-fence,” users customize automatic geographic and time-based arming reminders that are sent to their handheld device when the preset radius is entered or exited. Users can enable this feature through the latest Alarm.com iOS app (v2.1), and the latest Alarm.com Android app (v1.4).

Alarm.com’s initial set of Geo-Services will include a location-based version of the company’s popular Arming Reminders feature, allowing users to receive an alert if they leave their home “geo-fence” without remembering to arm the security system. More features are on the way. Alarm.com’s Geo-Services will be a user set option and also support applications where multiple mobile phones are used to trigger a rule. For example, when both Mom’s and Dad’s mobile phones are outside of the Home geo-fence on a weekday morning, a Geo-Services rule can be triggered to arm the security system, lower the thermostat and turn off all the lights. Users will also be able to define custom geofences around other significant locations like a second home, child’s school, or workplace, enabling more sophisticated rules in the future that look at multiple phone locations relative to multiple geofences to decide whether to change system settings or trigger notifications.

“We are very excited about the applications we can enable by layering location-based services into our security and automation platform,” said Rebecca Davenport, Senior Product Manager at Alarm.com. “By expanding our rules-based automation and notifications to look at location, in addition to other inputs like schedule and device status, we can offer our end user customers greater system flexibility, efficiency and overall value.”

Once this technology is enabled on the customer’s account, a default geo-fence is set up around the system address; you have the option to create additional geofences as well. Arming Reminders, tailored to the customers’ individual needs, are then created for each geo-fence. Customers can specify dates, times, and the recipients of the reminder. To preserve the battery life of the phone, Alarm.com minimizes the use of GPS and relies on cell towers where possible to provide accurate location information.

Here’s how it works:

You can use the Geo-Services page to set up geo-triggered rules based on your phone’s location. To add a geo-device, please follow the steps outlined below:

  1. Download the latest version of the Android or iPhone mobile app onto your mobile device.
  2. Log in to your mobile app on any supported phone and enable Geo-Services from the Settings menu.

Once enabling Geo-Services on your phone, you can set up and manage your Geo-Fences, Geo-Devices, and Geo-Features by logging onto your alarm.com web page. Go to the Mobile tab and select Geo-Services

Geo-Fences – By default, a geo-fence is set up around your installation address. From this screen you can edit, add and delete geo-fences.

Edit ~ To edit a geo-fence, click on the fence name or the for the fence you want to edit. Here, you can update the fence location, name and radius. To edit a fence location, click and drag the to a new location on the map or type the address into the text box and click . To edit the fence name, type the new name into the text box under “Fence Name.” You can edit the radius of the fence by clicking and dragging the boundary markers       () to increase/decrease the radius or by manually entering a value in the “Radius” text box. Make sure to click “Save” before navigating to a new page.

  • Add ~ To add a new fence, click on “Add a Fence” and define the location, name and radius as outlined above before clicking “Save.”
  • Delete ~ To delete a fence, click on the fence name and select . Note that deleting a geo-fence will delete any rules or notifications that depend on the fence.

Geo-Devices – Once enabling Geo-Services on a device, it will show up in the Geo-Device list where you can then edit or delete the device.

  • Edit ~ To edit a geo-device, click on the device name. Here, you can edit a device’s name by typing into the text box and clicking “Save.”
  • Delete ~ To delete a geo-device, click on the device name and select . Note that deleting a geo-device will disable Geo-Services on that device and remove it from any rules or notifications that depend on its location.

Geo-Features – the following geo-compatible features are available.

  • Arming Reminders ~ set up an arming reminder to check the arming state of your system when you cross a fence boundary. Go to the Security/Arming Reminders Tab. The Arming Reminders screen allows you to be notified if your system is not armed by a certain time each day.

Add an Arming Reminder

To add an arming reminder, go to the Security tab and choose Arming Reminders. click the “Add a Reminder” link. For each reminder, you need to specify the following parameters:

– 1. Condition: You can set up an arming reminder to check the arming state of your system at a particular time or when you cross a geo-fence boundary. A geo-fence arming reminder can be set up for when you cross a fence at all or specified times.

– 2. Day(s): Check the box(es) under the day(s) of the week you would like to be notified if your system is not armed by the specified time.

You will also need to specify Arming Reminder Recipients. Check the boxes corresponding to the recipients/addresses that should receive Arming Reminders. (Note: To add a new person who can receive notifications, or to add a new email or text message address for someone, go to your online Address Book located under the Notifications tab.)

Be sure to click the “Save” button if you make any changes.

Delete/Edit an Arming Reminder

To delete an Arming Reminder, click the “Delete” link in the row corresponding to the Reminder you would like to remove. To edit an Arming Reminder, click on the “Edit” link in the row corresponding to the Reminder you want to change. When you’re finished editing the rule, click the “Update” link to apply your changes.

Once you’ve setup the geo-fence, you’ll want to create a way for the system to automatically remind you to arm the system. Click on the picture below to see a brief video.

There are some excellent videos on your alarm.com website that explain just how geo0fencing works.

About Burns & McBride

Our job is to provide essential services to homeowners. one of those essential services is home security and automation. We provide affordable home automation to help protect families, allow them to use energy more wisely and simplify their lives.The Burns & McBride Smart, Safe Home system uses Z-wave technology to tie things like locks, thermostats and lights together so that you can control them whether you are home or away. Burns & McBride has been providing essential home services since 1949. To learn more about Burns & McBride’s Smart, Safe Home can help you – callus at 302-656-5110 or visit our website at www.burnsandmcbride.com

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Can I control my system from the second floor?


ABSOLUTELY!!

Maybe you hear a noise in the middle of the night and want to call the police. Or maybe you want to turn the heat up or down, without going downstairs.

We are pleased to announce the availability of our new Smart, Safe Home Secondary Panel, which enables increased accessibility to the smart home features managed through the Go!Control panel, the heart of our home automation system. based on the award winning GO!Control panel, we can locate this device anywhere in your home to give you easier access to the system.

  • Panels Supplement Main Go!Control Panel and Mobile App Offering to Increase Users’ Ability to Manage Their System
  • Up to Four Secondary Panels Can be Strategically Placed Throughout the Home, Including in Bedrooms, Home Offices and Other Rooms

Our customers will now have the option for increased access to their system’s functions through these secondary, in-home touch-screen control panels, which can be placed strategically throughout the home, giving users additional points of access. Features of the secondary panels include:

  • One touch arm/disarm alarm capabilities
  • The ability to see and hear system statuses
  • Lighting and appliance control
  • Thermostat control
  • Alert notifications
  • Date, time and weather display

Our Go!Control system gives customers the ability to easily manage every aspect related to their home’s automation system. We also have a mobile app that allows our customers to stay connected to their system no matter where they are. However, we heard from several users who thought that when they were at home, having all those features centralized in one control panel wasn’t always convenient.

Users can have up to four of the  Secondary Panels installed, in a customized configuration that best addresses the needs of each unique situation.

Our job is to provide essential services to homeowners. one of those essential services is home security and automation. We provide affordable home automation to help protect families, allow them to use energy more wisely and simplify their lives.

About Burns & McBride

The Burns & McBride Smart, Safe Home system uses Z-wave technology to tie things like locks, thermostats and lights together so that you can control them whether you are home or away. Burns & McBride has been providing essential home services since 1949. To learn more about Burns & McBride’s Smart, Safe Home can help you – callus at 302-656-5110 or visit our website at www.burnsandmcbride.com

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Filed under Home Safety, Home Security 101, How Things Work, Installing and Mainaining

Z-Wave Wireless Home Control Module Goes Incognito


To connect lamps and appliances to your Z-Wave network, you used to plug a module into your power receptacle and then plug your lamp/appliance into the module. Now, Z-Wave has an in-wall receptacle, making it unobtrusive.

z-wave receptacle

Wireless Control In-Wall Split Receptacle

The Evolve Wall Receptacle replaces standard wall receptacles. The receptacle contains one Z-Wave AC outlet and one standard AC outlet. An LED shows feedback that the controlled device is working.

The duplex receptacle enables wireless control of on/off functions for standard incandescent table and floor lamps, fluorescent table and floor lamps, and small appliances. It replaces your current electrical outlet, uses your existing wiring, and provides a Z-Wave enabled outlet for the lamp/appliance that you would like to control and a regular pass-through AC outlet for other electrical devices.

The receptacle requires in-wall installation with hard-wired connections.

Any device displaying the Z-Wave logo can be incorporated in your Z-Wave network. Since Z-Wave operates on RF frequencies and every device is a repeater, the more devices you use, the better your network functions.

About Burns & McBride

The Burns & McBride Smart, Safe Home system uses Z-wave technology to tie things like locks, thermostats and lights together so that you can control them whether you are home or away. Burns & McBride has been providing essential home services since 1949. To learn more about Burns & McBride’s Smart, Safe Home can help you – callus at 302-656-5110 or visit our website at www.burnsandmcbride.com

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Filed under Energy Management, How Things Work, Installing and Mainaining, Uncategorized

How to install a Kwikset Z-Wave Lock


Kwikset electro-mechanical locks feature wireless connectivity using Z-Wave. Z-Wave enables the door lock to wirelessly communicate with other devices in the home such as 2GIG’s Go!Control Wireless Alarm.

Installation

Z-Wave locks are LOW POWER devices and must be learned in within 12 inches of the Z-wave controller so that all encrypted data is passed between the lock and the controller. This will insure that the lock is successfully registered.  The inclusion or ADD process should be performed as follows:

  1. Install the keypad portion on the exterior of the door and pass the wiring harness through the deadbolt or lever set hole in the door on the UNDERSIDE of the latch
  2. Place the wire through the appropriate hole in the back-plate per the included installation instructions
  3. Mount the steel back-plate to the interior section of the door and install the two bolts that will sandwich the keypad and back-plate to the door
  4. BEFORE plugging in the wiring harness, take the INTERIOR SECTION of the lock that houses the Z-wave card and the battery pack over to the installed Z-wave controller for local programming
  5. Install the battery pack and wait 10 seconds for the beeps to complete
  6. Place the controller into “ADD DEVICE” mode
  7. Hold the interior section of the lock within 12 inches of the controller
  8. Press the top left little white button on the rear of the lock for 1 second and the red light on the Z-wave card should illuminate through the paper labeling
  9. Once the lock is successfully added and shows up on the controllers display, KEEP THE LOCK WITHIN 12 INCHES of the controller for 60 seconds. This will allow for all of the locks data and encryption information to be successfully passed to the controller.
  10. After 60 seconds, install the INTERIOR SECTION of the lock by attaching the wiring harness and installing the two screws that secure it to the back-plate
  11. Perform a test of the lock by attempting to lock and unlock the lock via the controller or via alarm.com to confirm successful communication

Please keep in mind that Z-wave is a “Wireless mesh network” and that all Z-wave devices only have a typical range of 30 feet or less depending upon the homes construction and communication path.  It may be necessary for the installer to install a repeatable or beaming Z-wave device (lamp module) to assist in the communications path with the controller.  The more Z-wave devices installed in a home, the more robust the Z-wave network. This is true for locks, lights and thermostats and is not lock only specific.

Troubleshooting

The above process will prevent communication failures between the lock and the controller or erratic operation caused by the installation of a lock that hasn’t been fully programmed and completely recognized by the controller.

On occasion, a lock may fail to operate as designed or programmed because the data transmission during inclusion or “ADD DEVICE” was not 100% successful and the lock may be operating with a controller that does not completely recognize the data being transmitted by the lock.

Utilizing this information, as well as the previous technical bulletin, should help to eliminate most if not all Z-wave lock related issues that an installer may experience when in the field.

Should an installer have the issue described above and experience poor response, erratic operation or no operation, remove the interior section of the lock and take it over to the Z-wave controller.  Initiate a “REMOVE DEVICE” and then initiate an “ADD DEVICE” to reinstall the lock as outlined above to ensure proper and complete communication between the controller and the lock.

Home Connect Information from Kwikset

Available Kwikset Locks

Kwikset Locks Brochure

New Kwikset Locks Contemporary Brochure

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